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Jacqueline Whitmore is the founder and director of The Protocol School of Palm Beach™. She served six years as the protocol officer and assistant director of public relations for The Breakers - a five-star, luxury resort in Palm Beach, Florida. She has held management positions with Sea World of Florida, the Walt Disney World Dolphin Hotel, and Northwest Airlines.

Ms. Whitmore is a frequent contributor to numerous trade and business publications and is the editor-in-chief of The Protocol Post - an electronic newsletter for savvy executives. She was recently awarded “Business Associate of the Year” by the American Business Women’s Association of North Palm Beach and is a founding member of Palm Beach County’s Civility Committee.

Ms. Whitmore has a Bachelor of Science degree in telecommunication from The University of Florida. Furthermore, she is a graduate and associate of The Protocol School of Washington® where she teaches public relations, marketing and business etiquette to the consultants. A member of the National Speaker’s Association, she is devoted to combating incivility in society while promoting courtesy, respect and integrity.

The Protocol School of Palm Beach™ is Florida’s leading etiquette and protocol company. Seminars are customized to help you enhance your self-confidence, heighten your communication skills, outshine your competition and increase your bottom line. Our goal is to entertain, educate, motivate and meet the needs of today’s business leaders.

Whether you are doing business on the telephone, by e-mail, at lunch or during a conference, you project an image that reflects your entire corporation, and the wrong image and attitude can be costly. Technical skills and knowledge account for 15 percent of the reason you get a job, keep a job and advance in a job. 85 percent of your job success is based on your “soft skills” or people skills according to research conducted by Harvard University, The Carnegie Foundation, and The Stanford Research Institute.

In highly competitive markets where many companies offer similar services and products at similar costs, how you treat your customers may be as important to your company's success as the quality or price of your product. When you possess good manners, it puts your clients and customers at ease, increases customer satisfaction, and positively affects your company's bottom line.

The Protocol School of Palm Beach™ offers seminars that will help you acquire the polish and the knowledge of a world-class executive.

The Protocol School of Palm Beach™

Post Office Box 3073

Palm Beach, Florida 33480

Phone: 888-968-3460 or 561-586-9026

Facsimile: 561-586-6689

E-mail: info@etiquetteexpert.com

Web site: http://www.etiquetteexpert.com

Business Etiquette
Seminars and Workshops

Jacqueline Whitmore offers on-site training seminars to corporations, colleges and universities, restaurants, associations and non-profit organizations. Seminars may be conducted in-house or in the venue of your choice and may be customized to meet your specific needs. The following is a list of her most popular programs:

OUTCLASS THE COMPETITION
How To Be A Star Performer
In The Business Arena

Competition in the business arena is fierce and companies are now looking for persons who can handle themselves at a trade show as well as in a business meeting or at the computer. Participants learn to "outclass the competition" with protocol intelligence — the ultimate business tool.

FINESSING THE BUSINESS MEAL
How To Feel Comfortable
in Any Dining Situation

A business meeting is oftentimes conducted over a meal and many men and women find themselves grappling with the decision of which fork or knife to use instead of concentrating on the business at hand. Gain the assurance and self-confidence needed to conduct business over an elaborate meal during this comprehensive dining seminar.

THE ART OF WORKING A ROOM
How To Improve Your Mingle-Ability

A majority of executives break into a sweat thinking about meeting and making conversation with new acquaintances. According to the Shyness Research Institute, 88 percent of men and women feel shy at some point. The study goes on to show that nothing is more frightening to shy people than chitchat with a stranger. Companies are looking for persons who can network effectively and adapt to a variety of social and business situations. Learn the art of schmoozing and gain the self-confidence needed to work a room with ease.

TECHNO-ETIQUETTE FOR TODAY

How To Communicate Effectively
In The Digital Age

Technology can be a blessing and a curse. In some ways, it speeds up the communication process, but in other ways, it slows it down. We are inundated with so many communication tools – fax, electronic mail, teleconferencing, postal mail, interoffice mail, voice mail, and others – that oftentimes we sacrifice face-to-face interaction for expediency. This lack of "connectedness" can cause communication breakdowns and produce stress. This informative seminar addresses the caveats associated with modern technology and offers solutions to help executives communicate more effectively and eliminate some of the most common, yet costly, mistakes.

GOING GLOBAL

How To Become A World-Class Competitor
In The International Arena

In order to establish a relationship that will foster goodwill, knowledge of international protocol is indispensable in today's global economy. Going Global is an interactive discussion of cultural traditions, expectations, and needs of international executives coupled with an array of practical tips on cross-cultural communication.

AWARD-WINNING CUSTOMER SERVICE STRATEGIES

Motivating and Training for Hotels, Spas & Resorts…365 Ways To Provide Five-Star Customer Service Every Day Of The Year